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Frequently Asked Questions

Product Information

Why The Yellow Sock?

Are all the socks sizes the same?

Are your socks good quality?

How do I care for my socks?

Orders and payments

What forms of payment do you accept?

Can I cancel or modify my order before it ships?

Do you offer any promotions?

What should I do if I don’t receive my order or shipping confirmation?

I received my order and it’s not correct! What do I do?

Shipping Information

What shipping options do you offer?

How do I qualify for Free Shipping?

How long will the socks take to arrive?

My package says delivered but I don’t have it. What do I do?

Oops, my package was shipped to the wrong address. What do I do?

I only received parts of my order, where are the other items?

Returns and Exchanges

What's your return policy?

I received a defective product. Can I return it?

Woohoo I love my socks! What now?

Where can I find you in social media?

May I use your photos?

I have a sock suggestion I’d love to tell you about!